bd353 Privacy Policy – How We Protect Your Data

Registration Information

When you create a bd353 account, we collect: your full name, mobile phone number, date of birth (for age verification), and a password of your choosing. We may also request a preferred username. This information is required to create and manage your account. Without it, we are unable to provide access to the Platform.

Identity Verification (KYC) Documents

To comply with anti-money laundering obligations and to verify your identity before processing withdrawals, bd353 may request copies of: a government-issued national identity document or passport, a recent utility bill or bank statement as proof of address, and confirmation of your payment method (e.g. a screenshot of your bKash or Nagad account showing your registered mobile number). These documents are handled with strict confidentiality and stored securely.

Transaction and Payment Data

bd353 records all financial transactions conducted through the Platform, including deposits, withdrawals, wagers placed, game results, and bonus activity. For mobile wallet payments via bKash, Nagad, Rocket, or Upay, bd353 records the transaction reference number and the mobile number associated with the wallet used. bd353 does not store full card numbers, CVV codes, or bank account credentials. Payment processing is handled by third-party payment processors who are subject to their own security standards.

Technical and Usage Data

When you access bd353.org, we automatically collect certain technical information about your device and browsing session, including: your IP address, device type and operating system, browser type and version, pages visited and time spent on each page, session duration, and referring URL. This data is collected using cookies and similar tracking technologies and is used to operate the Platform, detect fraud, and improve the user experience for players across Bangladesh.

Account Management and Service Delivery

We use your registration information to create and maintain your bd353 account, verify your identity, process your deposits and withdrawals, apply bonus offers to your account, provide customer support, and send essential transactional communications (e.g. deposit confirmations, withdrawal status updates, and security alerts). These uses are necessary for the performance of our service contract with you and cannot be opted out of while you hold an active bd353 account.

Fraud Prevention and Security

bd353 uses technical and usage data, transaction records, and KYC information to detect and prevent fraud, money laundering, match-fixing, collusion, use of prohibited software, and other prohibited activities. This processing is a legal and contractual obligation and is not optional. Where suspicious activity is detected, bd353 may share relevant data with law enforcement or regulatory authorities as required.

Platform Improvement

bd353 uses anonymised and aggregated usage data to analyse how players interact with the Platform, identify areas for improvement, optimise page load performance on Bangladeshi mobile networks, and develop new features. This processing uses data that cannot be traced back to any individual player once anonymised. Individual browsing histories and session logs are not used for profiling purposes.

Marketing Communications

With your consent, bd353 may use your mobile number to send promotional messages about new games, deposit bonuses, seasonal promotions (such as Eid or Pohela Boishakh offers), and other platform updates. You may withdraw consent for marketing communications at any time by contacting bd353 support via the FAQ page. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

Payment Processors

To process your deposits and withdrawals, bd353 shares transaction-relevant data with our third-party payment processing partners (including bKash, Nagad, Rocket, Upay, and card processors). The information shared is limited to what is strictly required to complete the transaction: typically your registered mobile number, transaction amount, and transaction reference. These partners are bound by their own privacy and security obligations.

Game Providers

bd353 provides game content via licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your player session data (session token, game history, and wager amounts) in order to deliver game functionality and calculate results. They do not receive your full name, mobile number, or payment details. Game providers are contractually bound to use session data only for game delivery purposes.

Legal Obligations

bd353 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law or valid legal process (such as a court order). bd353 will, where permitted by law, take reasonable steps to notify you of any such disclosure. We will not voluntarily provide data to government bodies without a legal basis for doing so.

Essential Cookies

These cookies are strictly necessary for the operation of bd353.org and cannot be disabled. They are used to: maintain your authenticated session while you are logged in; remember your language preference between visits; prevent cross-site request forgery (CSRF) attacks; and store temporary game state during an active session. Without essential cookies, core Platform functionality — including login, deposit, and game loading — would not work correctly.

Analytics Cookies

bd353 uses anonymised analytics cookies to understand how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is aggregated and cannot be linked back to any individual player. Analytics data helps us optimise the Platform for the mobile networks and devices most commonly used by players in Dhaka, Chittagong, Sylhet, and across Bangladesh. You may disable analytics cookies through your browser settings without affecting core Platform functionality.

Password Security

Your bd353 account password is stored in hashed form using industry-standard cryptographic algorithms. bd353 staff cannot view your password in plain text. If you forget your password, a reset process is available through the login page. You are responsible for choosing a strong, unique password for your bd353 account and for keeping it confidential. bd353 recommends a password of at least 8 characters including a mix of upper and lowercase letters, numbers, and symbols.

Reporting Security Concerns

If you believe your bd353 account has been accessed without your authorisation, or if you discover a potential security vulnerability on bd353.org, please contact our support team immediately via the email address listed in Section 10 of this Policy. Do not attempt to exploit any vulnerability you discover. Responsible disclosure helps us protect all bd353 players and we take all security reports seriously.

Right of Access

You have the right to request a copy of the personal data that bd353 holds about you. Upon receiving a verified access request, bd353 will provide a summary of the personal data held, the purposes for which it is processed, and the categories of third parties with whom it has been shared. bd353 aims to respond to access requests within 30 days of receipt.

Right to Correction

If any personal data that bd353 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your mobile number) directly through your account settings. For changes to KYC documents or other identity data, please contact support and provide appropriate documentation.

Right to Erasure

You have the right to request deletion of your personal data. bd353 will honour erasure requests where there is no legal or regulatory obligation to retain the data in question and where deletion would not prejudice any ongoing investigation or legal proceeding. Where erasure is not possible in full, bd353 will anonymise your data so that it can no longer be linked back to you as an individual.

Right to Restrict Processing

In certain circumstances, you have the right to request that bd353 restricts the processing of your personal data — for example, while a correction request is being resolved, or where you contest the lawfulness of processing. Where processing is restricted, bd353 will continue to store your data but will not actively process it beyond what is required for the restricted purpose.